Refund/Return & Exchange Policy

1. To be eligible for a return, your item must be in the same condition that you received
it, unworn or unused, with tags, and in its original packaging. You’ll also need the
receipt or proof of purchase.
2. And please provide us the shipping tracking number, unsatisfied reason and your
order number.
3. You can always contact us for any return question at support@3-z.co
4. Please inspect your order upon reception and contact us immediately with picture
proofs. if the item is defective, damaged or if you receive the wrong item, so that we
can evaluate the issue and make it right.
5. The buyer should offer the evidence of the problem in items.
6. Exceptions / non-returnable items
certain types of items cannot be returned, like perishable goods (such as food,
flowers, or plants), custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.
7. Unfortunately, we cannot accept returns on sale items or gift cards.
8. For any reasons you are not satisfied. Please contact us within 7 days from the date
it was received for return or exchange.
9. The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.
10. To start a return, you can contact us at support@3-z.co If your return is
accepted, we’ll send you a return shipping label, as well as instructions on how and
where to send your package. Items sent back to us without first requesting a return
will not be accepted.
11. If your return is accepted Buyer will pay all charges for returning items or reshipping
of new product.
12. We will refund you or send you new replacement after we receive the returned items
in its